IMPORTANT: IF YOU ORDERED fr0g S001 PLEASE READ THIS.

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Post  Admin on Thu May 10, 2012 5:06 am

Ok so something slightly fucked has happened with the shipping of fr0g s001 Laughing

There was a mix-up and some fr0g s003 with K11 spot [frozn whole] were shipped by accident. Obviously the fr0g s003s were still under wraps and planned for a future release, but now this has happened.. ahhhh!
I have been working on coming up with a fair solution to this issue since i found out about it this AM.
Here is what I came up with:
Customers that received the fr0g s003 [frozn whole] by accident will have a choice:
1. Keep the frog s003/k11
2. Send the frog s003/k11 back and receive your fr0g s001/k11 as ordered.
3. Keep the fr0g s003/k11 and pay an additional $115 and receive your fr0g s001/k11 in addition.

If you receive a fr0g s003, email ferg@playge.net with your decision, and we will take care of you.
make sure to include your name, shipping info and paypal transaction ID. You can also forward your paypal confirmation for the fr0g order, if that is easer.

In addition to this post I will be sending out an email to customers to make everyone aware of this mix-up and the options available to those affected.

I am bummed that this has happened, but I think this is the best way to take care it.


Last edited by Admin on Thu May 10, 2012 6:25 pm; edited 1 time in total
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Post  Gatiio on Thu May 10, 2012 5:12 am

what would you rather have us do, Ferg?

I mean, If i get one and you rather give them all back im down for that. If at this point you really feel that the surprise is busted and want the money difference is fine as well by me.

I also think that allowing people to get the Frzn and also pay money to get Froggies is odd, since that means that then they dont have to be at the drop to order it. Unless of course its a retail version.

im cool with actually doing as you rather see fit.
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Post  yanyaniscool on Thu May 10, 2012 5:12 am

Shit happens man, at least you're doing what you can to take care of the community so it's all good thanks for the heads up!
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Post  Admin on Thu May 10, 2012 5:18 am

If you receive the fr0g s003 you may choose any one of those three options. I feel like this is the most fair way to deal with the situation.

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Post  longbow on Thu May 10, 2012 5:20 am

The company that is responsible for the packing and shipping of squadts really needs a lesson, this isn't the first time they have screwed up. In any case, should I receive the s003 I would go for the 3rd option
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Post  LonerStoner on Thu May 10, 2012 5:25 am

Admin wrote:If you receive the fr0g s003 you may choose any one of those three options. I feel like this is the most fair way to deal with the situation.


very cool of you, i'm sure most will decide on option 3 because we absolutely love your stuff
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Post  Gatiio on Thu May 10, 2012 5:36 am

longbow wrote:The company that is responsible for the packing and shipping of squadts really needs a lesson, this isn't the first time they have screwed up. In any case, should I receive the s003 I would go for the 3rd option

threezero does that, but they got so many things that this sort of thing happens from time to time. that is the game.

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Post  Admin on Thu May 10, 2012 5:38 am

..and they always make things right. That is why I am glad to have them as a partner.
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Post  MagnumManipulator on Thu May 10, 2012 5:41 am

Do you have any idea on how many fr0g s003 were shipped Ferg?
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Post  cheapass on Thu May 10, 2012 6:06 am

This what I called a proper damage control, both a viable solution and in a timely manner! What a Face


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Post  itsa_mia on Thu May 10, 2012 6:35 am

Admin wrote:..and they always make things right. That is why I am glad to have them as a partner.
What a Face
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Post  Colossus of Destiny on Thu May 10, 2012 6:54 am

Man, that really sucks. I hope none of the flippers end up with one of those. violent2 Fuck, man. Sorry FERG.
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Post  666ways2love on Thu May 10, 2012 7:09 am

fingers crossed these stay in the hands of collectors and not that evil place. They will have a field day

But the way you handle 'damage control' Ferg is why I continue to support you. You handle things with grace and kindness.

Also, curious to what happens to the edition size when the [003] do go on sale
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Post  mazdevilz on Thu May 10, 2012 7:36 am

If I get one, I'm keeping it.
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Post  ussross547 on Thu May 10, 2012 7:50 am

Option 3 sounds good to me. Thanks Ferg.

Let's hope we can account for them!
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Post  mazkeng on Thu May 10, 2012 8:27 am

Thanks to these good options for shipping problem. Smile Smile

If we choice (2), should we bear the sending back cost to exchange the correct one?
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Post  byproduct on Thu May 10, 2012 8:37 am

Ferg, you are truly a gentleman and a scholar! I really hope I get a S003! Very Happy I will most certainly be picking option 3, should this be the case.
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Post  Photo David on Thu May 10, 2012 10:10 am

This is a perfect example of why Ferg is one of the most fan friendly art toy creators in the business. What a gracious response to the issue. Also, for all the frozen recipients, we all want pics!!
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Post  Gatiio on Thu May 10, 2012 11:24 am

Photo David wrote:This is a perfect example of why Ferg is one of the most fan friendly art toy creators in the business. What a gracious response to the issue. Also, for all the frozen recipients, we all want pics!!

+1

I got my frog today, too bad im at work and cant check. will keep posted.
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Post  VinylAddickt on Thu May 10, 2012 11:32 am

mazkeng wrote:Thanks to these good options for shipping problem. Smile Smile

If we choice (2), should we bear the sending back cost to exchange the correct one?

This.


It shouldn't cost us a penny if it's not our mistake. Neutral
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Post  LonerStoner on Thu May 10, 2012 1:25 pm

if i don't score a frozn whole version and if its cool with Ferg, i will gladly buy the frozn whole version from any CAD member...i'll include all shipping so it won't cost you a penny
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Post  chiprender on Thu May 10, 2012 1:54 pm

Thanks Ferg. I'm sorry it didn't get released the way you were hoping.
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Post  dan-knee rock on Thu May 10, 2012 2:48 pm

Ferg,

Thanks for taking care of us all here. I would be going for the third option as well, and really sorry the release didnt go as planned.
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Post  Stush on Thu May 10, 2012 4:10 pm

dan-knee rock wrote:Ferg,

Thanks for taking care of us all here. I would be going for the third option as well, and really sorry the release didnt go as planned.

+1!
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Post  Admin on Thu May 10, 2012 4:15 pm

mazkeng wrote:Thanks to these good options for shipping problem. Smile Smile

If we choice (2), should we bear the sending back cost to exchange the correct one?

If you choose the exchange option, you will not have to pay the return shipping.
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