Toys in the Attic 2010

I still haven't even received mine. I called the gallery and they told me to contact someone. I've tried emailing that guy twice now and still haven't heard anything back. I shudder to think how it'll arrive.

Mendez wrote:

nyhousekid wrote:send it back let the artist fix it...send him an email letting him know the importance of good packing and then hope 4 the best..I doubt anything worse could come out of this

my thoughts exactly

Agreed. If anyone care's about carefully packed custom artwork more than you do, it will be the artist that made it in the first place.

That's awful. When I see the care with which some galleries send out artwork I am mortified. I got a Jamungo print from Rivet Gallery bent in half. They sent it in a flattened priority mail box with nothing to keep it from bending at the creases. I contacted the owner, and she told me it was my problem, not hers, and said to file a claim. Of course, USPS said it wasn't packed properly and it was not mishandled, and I found it hard to disagree with them. She refused to replace it, and told me I had to buy another one. Worst customer service I've ever gotten from a toy gallery or shop. Atrocious.

dreamattack27 wrote:That's awful. When I see the care with which some galleries send out artwork I am mortified. I got a Jamungo print from Rivet Gallery bent in half. They sent it in a flattened priority mail box with nothing to keep it from bending at the creases. I contacted the owner, and she told me it was my problem, not hers, and said to file a claim. Of course, USPS said it wasn't packed properly and it was not mishandled, and I found it hard to disagree with them. She refused to replace it, and told me I had to buy another one. Worst customer service I've ever gotten from a toy gallery or shop. Atrocious.

dont' get me started on the shit I've seen.

dreamattack27 wrote:That's awful. When I see the care with which some galleries send out artwork I am mortified. I got a Jamungo print from Rivet Gallery bent in half. They sent it in a flattened priority mail box with nothing to keep it from bending at the creases. I contacted the owner, and she told me it was my problem, not hers, and said to file a claim. Of course, USPS said it wasn't packed properly and it was not mishandled, and I found it hard to disagree with them. She refused to replace it, and told me I had to buy another one. Worst customer service I've ever gotten from a toy gallery or shop. Atrocious.

I ordered the same print from them and mine was fine. But thats some bullshit, I wouldn't buy anymore shit from that place!